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Frequently Asked Questions

Can I control Buddy while I travel?

Yes. Buddy connects to your home WiFi, and your phone needs a working internet connection. You can check in and play from any city or time zone.

How should I prepare my home before the first session?

Clear loose cords and small objects from the floor, block access to open stairs, and place the dock on open floor near an outlet. Test your WiFi signal in the rooms where your cat spends the most time.

Should I choose a fixed camera or a robot?

A fixed camera suits you if you only want to watch one spot. Choose a robot if you want to move closer, talk, and start play on your own schedule.

Which countries receive orders?

Eligible orders for delivery to the United States, Germany, and Japan ship from U.S. warehouses.

Who runs the brand, and how do I reach support?

Petelix Tech LLC, based in Denver, Colorado, operates the brand. Email [email protected] or call +1 681 462 6033.