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RGS Pet

Frequently Asked Questions

When should I skip the chat and go straight to a clinic?

Go to an emergency clinic right away if your pet struggles to breathe, has a seizure, bleeds heavily, cannot urinate, or may have eaten something toxic.

What should I prepare before an online consultation?

Gather your pet’s age, weight, vaccination record, and current medicines. Take clear photos or a short video of the symptom, because they help the vet judge urgency.

Does an online vet replace my regular clinic?

No. The online vet guides your next step, explains whether you need tests, and works alongside your clinic for exams, procedures, and follow up care.

Which documents help a claim review go smoothly?

Keep clinic invoices, payment receipts, and the vet’s written report. The insurer contacts you if anything is missing, so check your policy terms for the full list.

Can a vet help with behavior problems?

Yes. A vet can suggest training routines for scratching, barking, or litter box issues, and can tell you when a behavior change signals a health problem.