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PetsMate

Frequently Asked Questions

How do I sign up for PetsMate?

Use your phone number, Google, or Apple. First time accounts confirm the phone number with a six digit code sent by text.

How far does a lost pet alert travel?

You choose a radius of 2, 5, or 10 km, or you alert your whole city. The alert shows a 500 metre circle unless you decide to share the exact last seen spot.

Can I rehome a pet through PetsMate?

Yes. Mark the pet as available for adoption on its record, then transfer the record to the new owner once they accept. PetsMate never sells animals or handles payment for one.

Can my grooming or training business list on PetsMate?

Yes. Service providers apply through the services page, and pet parents nearby can then find and book them.

How can I contact the PetsMate team?

Call +91 63989 30970 or send feedback through the website. The team works from EC Road, Dehradun.